Teacup Technology provides support using the following methods.

Email

This is by far the best method of support, as it allows us to analyse the issue and, if needed discuss and come up with the best solution for you.

Google Hangouts

If you wish you can contact us on, teacuptech@gmail.com. This will allow us to assist via live chat.

Telephonic Support

We don't offer phone support because we truly believe it wouldn't be possible to provide the same effective assistance over the phone. We decided to keep our support online for a few reasons:

  • We can instantly view your website, account activity, system details, and other information so we can troubleshoot effectively.
  • Building a website/system is a visual process. We frequently ask you to send us screenshots, videos, and links to help us see what you’re seeing. We can also send you screenshots and videos to guide you in the right direction.
  • It's faster. We can quickly get to the bottom of your questions without putting you on hold.
  • Online support keeps detailed records in one place. This ensures nothing gets lost in translation if we need to escalate your issue. We'll always have access to previous requests so you won't have to repeat questions.